Our 'site' is 'www.abcmusic.co.uk'.
Terms and Conditions Of Use - By continuing to browse our site and buying from our site you agree to the terms outlined below.
About ABC Music Ltd.
We have been advising and supplying musicians with instruments, sheet music, accessories and repairs since 1967. With over 10,000 products in our stores we should have what you want. If we haven't, please contact us and we'll endeavour to meet your needs.
Buying from ABC is easy
You can order from our website without creating a user account, just browse our store and place any items you wish to purchase in the shopping basket. When finished selecting product proceed to the Checkout where you can choose to order without setting up an account or, if you wish, set up an account and we'll remember you next time you visit. You'll also get the benefit of wish lists and any special promotions which we operate from time to time.
Orders placed before 12:00 will usually be dispatched the same day and you will normally receive your order in 1-3 business days.
If you require delivery outside the UK please call or email our sales team. Notice of any additional delivery charge will be given before the order is processed.
If your item is not in stock, we will notify you and offer to back order for you. You will also have the option to cancel your order if you would rather not wait.
Payment and Security
You have the option to pay by several different methods including major Credit Cards, PayPal or BACS transfer. Credit Card transactions are handled by Sagepay. Accredited under the Payment Card Industry Data Security Standard (PCI DSS), you can be confident that your credit card details are in safe hands.
All goods purchased online from ABC Music Ltd are covered by a 14 day money back satisfaction guarantee. If for any reason you are dissatisfied with your purchase please contact us immediately to arrange a replacement or return. Do not return goods without first contacting us to obtain a return authorisation.
It is the customer’s responsibility to return the goods to us in the condition in which they were supplied.
ABC Music Ltd will issue a full refund provided the goods are received by us in an undamaged and saleable condition including all original packaging. If goods are damaged or not saleable as new, ABC Music Ltd reserves the right to reduce the amount of any refund accordingly.
The customer is responsible for the cost of returning goods to us unless the goods are faulty. ABC Music Ltd can arrange for the collection of goods (UK only), alternatively the customer may choose to return the goods by their own means.
Software, CD's DVD's and Videos cannot be accepted for refund if the seal has been broken.
All goods are sold in accordance with The Consumer Protection (Distance Selling) Regulations 2000 (SI 2000 No.2334).
Every new instrument carries a 12 month manufacturer’s warranty and is checked and tested before dispatch. If you are not completely satisfied with your purchase please contact us immediately to arrange an exchange or, where applicable, a full refund.
Faulty goods, where the fault is due to manufacturing defect, will be refunded or exchanged where possible within the first 30 days of purchase. After that time and for the remainder of the warranty period, faulty goods will be repaired and returned as quickly as possible, free of charge. Persistently faulty goods may be exchanged or refunded at the Management’s discretion. Faults due to misuse are not covered by any warranty.
Damaged goods must be reported to ABC Music within 24 hours of delivery.
ABC Music does not disclose buyers' information to third parties except as necessary to fulfil your order.
Hire Before You Buy
We are the UK's leading instrument hire specialists. You can benefit from the advantages of hiring before you decide to buy an instrument. Monthly rates start at only £5 and if you decide to buy at a later date you may receive an extra discount! Please ask for full details and areas covered.